COLORADO SPRINGS, Colo. -- Leading CRM, Service Management Software Provider Showcases New Products,Commitment to Resellers at 2004 Peak Performance Conference
FrontRange Solutions USA Inc., a global leader in the Small-to-Mid-Enterprise (SME) and distributed enterprise markets, is "getting stronger all the time," according to one of the company's top channel partners. James Kernan, President and CEO of Networks Plus of San Diego, California, will be among 150 FrontRange Solution Partners expected to attend the software provider's Peak Performance Conference for channel partners and users of its market-leading GoldMine and HEAT product lines.
"FrontRange is listening to what partners want and what customers need and rapidly building those features into their channel programs and product lines. They are providing the right infrastructure for partners to be successful," Kernan said. His firm resells FrontRange software as well as uses it to manage business. Kernan said GoldMine CRM helped him grow business by 1000 percent without having to "make the familiar double-edged overhead changes that usually accompany growth."
Gary Brand, FrontRange Senior Director of Channel Sales for the Americas, said partners generate nearly 70 percent of the company's revenues. "We have exceptional talent in our partner community, and we are committed to developing the premier channel in the CRM and Service Management software industries," he said.
Brand added that expansion and diversification of FrontRange's core product lines into areas such as Internet-based contact center software and IT infrastructure management systems are part of the organization's investment in a vital spectrum of offerings for partners.
The Peak Performance Conference commences July 18 at the Cheyenne Mountain Resort in Colorado Springs, Colorado. Forrester Research Principal Analyst John Ragsdale will be a keynote speaker, and participants can opt for post-conference sessions, such as an ITIL certification course provided by best practices consulting firm Pink Elephant. In addition to new-product overviews and technical sessions on FrontRange software, the conference features a Technology Fair July 19 that showcases solutions from 12 FrontRange Technology Partners. For more information on the conference, please contact frontrange@glg.com.
About FrontRange Solutions
FrontRange Solutions USA Inc. is a leading international provider of Service Management and CRM solutions that have been used by more than 130,000 companies and over 1.5 million users worldwide to automate and manage IT projects and customer-facing initiatives.
A leader in consolidated sales and service solution suites, FrontRange established its reputation with the award-winning GoldMine(R) family of solutions for business relationship management, team-based contact management and sales forces automation; and with the HEAT(R) family of solutions for complete service management including Help Desk, Knowledge Management, Asset Management and Service Level Management.
FrontRange's expanded family of solutions include: IT Service Management (including HEAT(R)), Infrastructure Management, Contact Center Management, Customer Service, and Sales, Marketing & Relationship Management (including GoldMine(R)). FrontRange products are designed specifically for small- to mid-sized enterprises and distributed enterprises. Customers represent over 50% of the Fortune 500 and over 75% of the FTSE 100. More than 80 diverse industries use FrontRange products, including Coca-Cola, Shell Oil, Prudential Securities, Electricite de France, Mack Trucks, and Turner News Network. For more information, call 800-776-7889 or visit www.frontrange.com.
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